Last updated: October 2026
PaintUp
Warranty
We stand behind the work we complete. Eligible PaintUp projects include a workmanship warranty so that if something covered goes wrong after handover, you know who to contact.
Workmanship, in writing
The exact warranty applicable to your project is always mentioned in your PaintUp quotation and warranty certificate.
How long is my project covered?
Coverage applies to the specific surfaces and scope completed by PaintUp, and is subject to inspection.
Home Painting
1 Year
Interior, exterior, repainting and fresh painting carry a 1-year PaintUp workmanship warranty.
Waterproofing
Up to 2 Years
Coverage applies to the specific area and treatment completed by PaintUp. New leakage from another source is not automatically covered.
Designer Walls
Up to 2 Years
Workmanship-related issues such as abnormal peeling or lifting of the applied finish may be covered. Natural variation in handcrafted finishes is not a defect.
Wood Finishes
Up to 2 Years
Eligible workmanship-related coating failure may be covered depending on the finish and scope. Scratches, dents and everyday wear are not covered.
What's Covered
Peeling or flaking where the coating fails because of an issue with PaintUp’s application or agreed preparation work
Abnormal blistering where PaintUp determines the problem resulted from the painting workmanship
Application-related finish failure where the completed coating fails because the agreed application process was not followed correctly
Eligible waterproofing workmanship on the specific area treated by PaintUp
Workmanship-related peeling, lifting or failure of an applied designer finish
Eligible workmanship-related coating failure on refinished woodwork
What's Not Covered
Water leakage from another source — plumbing, neighbouring properties, roofs, terraces, external walls or other untreated areas
Structural movement — new cracks, settlement, building movement or structural defects
Existing underlying problems that were identified but not approved for treatment
Moisture or seepage entering the surface after painting, unless the relevant waterproofing treatment itself is covered
Physical damage — scratches, dents, impact, drilling, renovation work or damage caused by another contractor
Normal wear and tear, including colour fading from sunlight, weather or ageing
Improper maintenance or cleaning with harsh chemicals, excessive scrubbing or unsuitable methods
Alteration by another person — repair, repainting, polishing or modification of the covered area after completion
Environmental or external conditions — flooding, fire, severe water ingress or natural disasters
Customer-supplied materials selected outside PaintUp’s recommended system
Natural variation in handcrafted decorative finishes, which is not considered a defect
How to make a warranty claim
Facing an issue with completed work? You can raise a warranty request in a few simple steps.
Submit your project details
Provide your registered mobile number or PaintUp project ID.
Tell us what happened
Describe the issue and the area affected.
Upload photos or videos
Clear images help the team understand the issue before inspection.
PaintUp reviews the request
We check the project scope, completion date and applicable warranty.
Site inspection if required
A PaintUp representative may inspect the affected area to determine the cause.
Resolution
If the issue is covered under the applicable warranty, PaintUp will arrange the appropriate corrective work.
Warranty at a glance
| Service | PaintUp Warranty |
|---|---|
| Home Painting | 1 Year |
| Interior Painting | 1 Year |
| Exterior Painting | 1 Year |
| Repainting / Fresh Painting | 1 Year |
| Waterproofing | Up to 2 Years |
| Designer Walls | Up to 2 Years |
| Wood Finishes | Up to 2 Years |
| Commercial Painting / Surface Work | As mentioned in the project quotation, up to 2 Years where applicable |
The exact warranty applicable to your project will always be mentioned in your PaintUp quotation and warranty certificate.
When does the warranty start?
The warranty period begins from the project completion or handover date mentioned in PaintUp’s records.
Once the project is completed, the applicable warranty details should include:
- Project number
- Customer name
- Property details
- Service completed
- Covered areas
- Warranty duration
- Warranty start date
- Warranty expiry date
Product warranty vs PaintUp warranty
These are not always the same thing.
Some paint, coating or waterproofing manufacturers may provide their own product warranty. A manufacturer’s product warranty is governed by that manufacturer’s terms and conditions.
The PaintUp Warranty primarily covers the eligible workmanship and service scope completed by PaintUp, as specified in your project documents.
If a manufacturer’s warranty applies, we can provide the relevant product or invoice details available for the project.
What happens after a claim?
Every claim is checked before corrective work is approved. A warranty request does not automatically mean that the issue is covered.
PaintUp first determines:
- Whether the warranty is still active
- Whether the affected surface was part of PaintUp's original scope
- What caused the problem
- Whether the issue falls within the applicable warranty
If the issue is covered, PaintUp will arrange the required corrective service. If it is not covered, the team can explain the finding and, where possible, provide a separate quotation for the required work.
Warranty conditions
- The applicable warranty must be recorded in the PaintUp quotation, invoice, completion record or warranty certificate.
- The customer's project payments must be completed as agreed for the warranty to remain valid.
- The warranty applies only to areas and services completed by PaintUp.
- PaintUp must be given reasonable access to inspect the claimed issue.
- Corrective work under warranty will be determined by PaintUp based on the nature of the covered defect.
- Warranty coverage is not transferable to work performed outside the original PaintUp scope.
- If another contractor alters or repairs the covered surface before PaintUp can inspect it, the relevant warranty claim may no longer be valid.
- Any manufacturer warranty is separate and subject to the manufacturer’s own terms.
Commercial projects
Warranty varies according to the scope, surface and service provided. The applicable period will be clearly mentioned in the commercial project quotation and warranty certificate and may be up to 2 years.
Warranty FAQs
How long is PaintUp's painting warranty?
Normal painting services carry a 1-year PaintUp workmanship warranty, subject to the applicable project terms.
Do all other PaintUp services automatically get 2 years?
No. Eligible services may receive a warranty of up to 2 years depending on the service, product, treatment and scope. Your quotation and warranty certificate will state the exact period.
What if my paint starts peeling?
Raise a warranty request. PaintUp will inspect the cause. If the peeling is related to covered workmanship within the warranty period, corrective work can be arranged.
What if dampness causes the paint to peel?
Moisture-related damage is not normally covered by a painting warranty unless the underlying source was part of a PaintUp waterproofing treatment that remains under warranty.
What if waterproofing starts leaking again?
We will inspect whether the water is entering through the same area and whether the cause relates to the treatment completed by PaintUp. New leakage sources are not automatically covered.
Is colour fading covered?
Normal fading caused by sunlight, weather, ageing or environmental conditions is generally not a workmanship defect.
Does the warranty include free repainting of the entire home?
No. Warranty corrective work is limited to the area and issue determined to be covered.
Where can I find my warranty expiry date?
It is available on your PaintUp warranty certificate or project account.
Have an issue with completed PaintUp work?
Raise a Warranty Request
PaintUp Warranty
Normal Painting: 1 Year Warranty. Other eligible services: up to 2 Years.
How long is my project covered?
Workmanship WarrantyHome Painting
Interior, exterior, fresh & repaint
Waterproofing
Treated area only
Designer Walls
Applied decorative finish
Wood Finishes
Depends on finish & scope
What's Covered
Peeling or flaking from application
Abnormal blistering
Application-related finish failure
Treated waterproofing area
Applied designer finish failure
Wood coating failure
What's Not Covered
Leakage from another source
Structural movement & new cracks
Problems outside the approved scope
Physical damage after handover
Normal wear, fading and ageing
Harsh cleaning or chemicals
Work altered by someone else
Flood, fire and natural disasters
Raising a claim
Share your project details
Registered mobile number or PaintUp project ID.
Describe the issue
Tell us what happened and upload clear photos.
Review and inspection
We check the warranty, inspect if required, and arrange covered corrective work.
Warranty at a glance
| Service | PaintUp Warranty |
|---|---|
| Home Painting | 1 Year |
| Interior Painting | 1 Year |
| Exterior Painting | 1 Year |
| Repainting / Fresh Painting | 1 Year |
| Waterproofing | Up to 2 Years |
| Designer Walls | Up to 2 Years |
| Wood Finishes | Up to 2 Years |
| Commercial Painting / Surface Work | As mentioned in the project quotation, up to 2 Years where applicable |
The exact warranty applicable to your project will always be mentioned in your PaintUp quotation and warranty certificate.
When does the warranty start?
The warranty period begins from the project completion or handover date mentioned in PaintUp’s records.
Once the project is completed, the applicable warranty details should include:
- Project number
- Customer name
- Property details
- Service completed
- Covered areas
- Warranty duration
- Warranty start date
- Warranty expiry date
Product warranty vs PaintUp warranty
These are not always the same thing.
Some paint, coating or waterproofing manufacturers may provide their own product warranty. A manufacturer’s product warranty is governed by that manufacturer’s terms and conditions.
The PaintUp Warranty primarily covers the eligible workmanship and service scope completed by PaintUp, as specified in your project documents.
If a manufacturer’s warranty applies, we can provide the relevant product or invoice details available for the project.
What happens after a claim?
Every claim is checked before corrective work is approved. A warranty request does not automatically mean that the issue is covered.
PaintUp first determines:
- Whether the warranty is still active
- Whether the affected surface was part of PaintUp's original scope
- What caused the problem
- Whether the issue falls within the applicable warranty
If the issue is covered, PaintUp will arrange the required corrective service. If it is not covered, the team can explain the finding and, where possible, provide a separate quotation for the required work.
Warranty conditions
- The applicable warranty must be recorded in the PaintUp quotation, invoice, completion record or warranty certificate.
- The customer's project payments must be completed as agreed for the warranty to remain valid.
- The warranty applies only to areas and services completed by PaintUp.
- PaintUp must be given reasonable access to inspect the claimed issue.
- Corrective work under warranty will be determined by PaintUp based on the nature of the covered defect.
- Warranty coverage is not transferable to work performed outside the original PaintUp scope.
- If another contractor alters or repairs the covered surface before PaintUp can inspect it, the relevant warranty claim may no longer be valid.
- Any manufacturer warranty is separate and subject to the manufacturer’s own terms.
Commercial projects
Warranty varies according to the scope, surface and service provided. The applicable period will be clearly mentioned in the commercial project quotation and warranty certificate and may be up to 2 years.
Warranty FAQs
How long is PaintUp's painting warranty?
Normal painting services carry a 1-year PaintUp workmanship warranty, subject to the applicable project terms.
Do all other PaintUp services automatically get 2 years?
No. Eligible services may receive a warranty of up to 2 years depending on the service, product, treatment and scope. Your quotation and warranty certificate will state the exact period.
What if my paint starts peeling?
Raise a warranty request. PaintUp will inspect the cause. If the peeling is related to covered workmanship within the warranty period, corrective work can be arranged.
What if dampness causes the paint to peel?
Moisture-related damage is not normally covered by a painting warranty unless the underlying source was part of a PaintUp waterproofing treatment that remains under warranty.
What if waterproofing starts leaking again?
We will inspect whether the water is entering through the same area and whether the cause relates to the treatment completed by PaintUp. New leakage sources are not automatically covered.
Is colour fading covered?
Normal fading caused by sunlight, weather, ageing or environmental conditions is generally not a workmanship defect.
Does the warranty include free repainting of the entire home?
No. Warranty corrective work is limited to the area and issue determined to be covered.
Where can I find my warranty expiry date?
It is available on your PaintUp warranty certificate or project account.
Need help with a warranty claim?
Share your project details and a few photos. Our team will review the issue and guide you through the next step.
Contact Support