About PaintUp

PaintUp provides managed painting and surface-related services, including other related services offered from time to time.

• Home Painting
• Waterproofing
• Designer Walls
• Wood Finishes
• Commercial Painting

PaintUp is operated by:

Eligibility

You must be legally capable of entering into a contract to book or purchase PaintUp services.

If you are booking a service for a property you do not own, you confirm that you have the authority or permission required to authorise the work.

Site Visits

PaintUp may require a site visit before providing a final quotation.

The site visit may include:

• Property inspection
• Measurements
• Surface assessment
• Requirement discussion
• Photos or videos for project documentation
• Treatment or service recommendations
• Preparation of a quotation

Express Site Visits

PaintUp may offer an Express Site Visit or other priority-booking option for an additional fee.

Priority visits are subject to:

• Service location
• Team availability
• Working hours
• Travel conditions
• Property access
• Other operational circumstances

Site Visit Cancellation and Rescheduling

A booked site visit can be rescheduled or cancelled at any time before the visit takes place, from My Bookings on the website or from the PaintUp app.

Rescheduling a site visit:

• Rescheduling is free and can be done as many times as needed.
• A visit can be moved to any date and time window still open in your city.
• The earliest slot available when rescheduling is the next day.
• The visit fee already paid carries over to the new slot. Nothing further is charged.

Cancelling a site visit:

• A visit can be cancelled any time before it takes place.
• The site visit fee is not refunded on cancellation.
• A cancelled visit cannot be reinstated. A new visit can be booked at any time.

If PaintUp needs to change or cancel a scheduled visit for operational reasons, we will contact you to arrange another slot.

Where a refund is approved, it is processed as described in Refunds below, in accordance with applicable law and the payment provider's processing timelines.

Estimates and Online Calculators

Any cost generated using a PaintUp website calculator is an indicative estimate only.

Online estimates may be based on information such as:

• Property type
• Approximate area
• Number of rooms
• Service selected
• Paint or finish category
• Surface condition
• User-provided information

Quotations

After assessment, PaintUp may provide a written quotation containing details such as:

• Scope of work
• Areas covered
• Surface preparation
• Products or materials
• Number of coats where applicable
• Selected finishes
• Repairs
• Labour
• Estimated timeline
• Taxes
• Project price
• Payment schedule
• Warranty

The quotation becomes applicable once accepted by the customer within its stated validity period.

Quotation Validity

Every quotation may remain valid for a specified period. After the validity period expires, PaintUp may revise the quotation due to changes in:

• Material prices
• Labour costs
• Taxes
• Scope
• Site conditions
• Product availability

The quotation itself shows the applicable validity period.

Changes to the Scope

If the customer requests additional work after the project has been confirmed, it will be treated as a change in scope. Examples include:

• Additional rooms
• Additional walls
• Additional repair work
• Changing finishes
• Upgrading paint
• Adding waterproofing
• Adding woodwork
• Adding designer finishes

Hidden or Unexpected Site Conditions

Some conditions cannot reasonably be identified until work begins. Examples may include:

• Hidden dampness
• Loose plaster
• Internal cracks
• Previously concealed repairs
• Weak surfaces
• Water damage
• Multiple old coating layers
• Structural defects

If additional work becomes necessary, PaintUp will explain the issue and seek customer approval before carrying out chargeable additional work.

Customer Responsibilities

To allow the project to proceed safely and on schedule, the customer is responsible for:

Furniture and Property Protection

PaintUp will take reasonable steps to protect relevant floors, furniture, fixtures and nearby surfaces according to the agreed scope.

Customers should remove particularly valuable, fragile or sensitive items before work begins. PaintUp should be informed in advance about any item requiring special handling.

Colours and Finishes

Paint colours and decorative finishes may appear different depending on:

• Lighting
• Surrounding colours
• Surface condition
• Screen or device display
• Batch variation
• Application technique
• Natural material variation

Digital colour previews are indicative. Customers should approve final colour or finish selections before application.

Materials

PaintUp may use materials and products from third-party manufacturers. Product performance, technical specifications and manufacturer warranties remain subject to the applicable manufacturer’s terms.

Where a specific product or brand is included in the PaintUp quotation, substitutions should not be made without customer approval unless an equivalent alternative becomes necessary because of availability or another legitimate reason. Any approved change should be documented.

Project Timelines

PaintUp will provide an estimated project timeline based on the agreed scope. Project timelines are estimates and may change due to circumstances such as:

• Additional customer-requested work
• Delayed approvals
• Product availability
• Weather
• Drying or curing requirements
• Hidden site conditions
• Building restrictions
• Lack of site access
• Utility interruptions
• Safety concerns
• Events outside PaintUp's reasonable control

PaintUp will endeavour to communicate material changes to the customer.

Project Payments

The applicable payment schedule will be shown in the quotation or project agreement. Payments may include stages such as:

• Booking amount
• Project confirmation
• Work commencement
• Progress payment
• Final payment

Taxes and Invoices

Applicable taxes, including GST where required, will be reflected in the quotation or invoice. PaintUp will issue applicable invoices in accordance with the transaction and relevant tax requirements.

Customers requiring specific billing details should provide them before the invoice is generated.

Late or Outstanding Payments

If an agreed payment becomes overdue, PaintUp may, where reasonably necessary:

• Pause further work
• Delay deployment
• Withhold completion documents
• Withhold warranty activation until eligible outstanding project payments are cleared

Any such action remains subject to the applicable project agreement and law.

Project Completion and Handover

Before handover, PaintUp may:

• Review the completed scope
• Carry out touch-ups
• Conduct a quality check
• Clean the relevant work areas
• Conduct a customer walkthrough
• Record project completion

Customers should identify visible concerns during the final walkthrough wherever reasonably possible. This does not remove any applicable warranty rights.

Warranty

PaintUp provides warranty coverage on eligible projects according to its Warranty Policy and the warranty stated in the applicable quotation.

Eligible services may include Waterproofing, Designer Walls, Wood Finishes and Commercial surface work. The exact warranty period applicable to a project will be stated in the quotation and/or warranty certificate.

Warranty Exclusions

Warranty does not automatically cover issues caused by circumstances outside PaintUp's agreed workmanship or original scope. Examples include:

• New leakage sources
• Structural movement
• Plumbing problems
• External water ingress
• Physical damage
• Normal wear
• Improper maintenance
• Work carried out by another contractor
• Damage caused after PaintUp's completion
• Untreated underlying problems
• Events outside PaintUp's control

Full details are provided in the PaintUp Warranty Policy.

Complaints and Service Issues

If you have a concern regarding a PaintUp service, contact us with:

• Project ID
• Registered mobile number
• Description of the issue
• Relevant photos or videos

PaintUp will review the complaint and may arrange an inspection where appropriate.

Refunds

Where PaintUp approves a refund, it will ordinarily be processed through the original payment method where practical. Actual credit time may depend on:

• Payment gateway
• Bank
• Card network
• UPI provider
• Other financial institution

Refund eligibility depends on the transaction and applicable cancellation or project terms.

Website Accounts

Customers may be able to create an account to access features such as bookings, quotations, payments, project updates, documents, warranty and support.

You are responsible for maintaining the security of your login credentials and for notifying PaintUp if you believe your account has been accessed without permission.

Website and App Use

You must not:

• Attempt unauthorised access to PaintUp systems
• Interfere with website or application security
• Upload malicious code
• Misuse another customer's account
• Submit false booking information
• Use PaintUp systems for unlawful purposes
• Scrape or reproduce protected platform content without permission

PaintUp may restrict access where misuse is identified.

Intellectual Property

Unless otherwise stated, PaintUp owns or is authorised to use the content available through its website and applications, including PaintUp branding, logos, designs, website content, illustrations, software, original photographs, project content, calculator interfaces and written materials.

Content may not be commercially copied, reproduced or republished without appropriate permission.

Project Photos and Documentation

PaintUp may photograph or record work areas where reasonably required for site assessment, measurements, progress tracking, quality control, customer updates, warranty records and internal documentation.

Use of identifiable customer property, customer identity or testimonial content for external marketing should be handled according to the PaintUp Privacy Policy and applicable permissions.

Third-Party Services

PaintUp may use third-party services for payments, messaging, maps, analytics, cloud hosting, customer support and product supply.

PaintUp does not control independent third-party platforms and their separate services may be subject to their own terms and policies.

Service Availability

PaintUp services may not be available in every locality. Availability can depend on:

• Pin code
• Service category
• Team availability
• Project size
• Property conditions

Limitation of Liability

To the extent permitted by applicable law, PaintUp will be responsible only for losses that arise directly from its obligations under the applicable project agreement.

PaintUp should not be responsible for indirect or consequential losses arising from matters outside the agreed service scope or PaintUp's reasonable control.

Events Outside Reasonable Control

PaintUp will not be responsible for delays caused by circumstances reasonably outside its control, such as:

• Severe weather
• Flooding
• Fire
• Government restrictions
• Building access restrictions
• Strikes
• Transport disruption
• Major supply shortages
• Natural disasters
• Other comparable events

PaintUp will make reasonable efforts to resume the affected work when practicable.

Privacy

Use of personal information is governed by the PaintUp Privacy Policy.

Changes to These Terms

PaintUp may update these Terms & Conditions as services, technology or legal requirements change. The latest version will be published on this page with its effective date.

Changes will not retrospectively alter an already confirmed project agreement unless agreed with the customer or required by law.

Governing Law and Disputes

These Terms are governed by the laws of India.

PaintUp and the customer should first attempt to resolve disputes through the PaintUp support and grievance process.

Nothing in this section limits a consumer's right to seek remedies available under applicable consumer protection laws.

Contact

For questions relating to these Terms: